FAQ's

Which payment methods do you accept?

We accept all major debit and credit cards. You can also pay via ApplePay or Klarna. 

I have a query about an existing order, how can I contact you?

Please contact us at contact@ariathelabel.com

We aim to respond to all emails within 24 hours.

I've received a faulty item, what do I do?

We’re so sorry if you receive an item that’s not in perfect condition.

Please contact us at contact@ariathelabel.com

Please include in your email:

- Your name

- Order number

- Product name

- Picture of the fault

- Description of the fault

We will look to get this resolved as quickly as possible for you.

My order is incorrect, what do I do?

We’re really sorry if you receive an incorrect order.

If items are missing from your order or your order is incorrect, please contact us at contact@ariathelabel.com

Please include in your email:

- Your name

- Order number

- Issue with your order

- Picture of the issue if possible

We will look to get this resolved as quickly as possible for you.

 Can I cancel or amend an order after it has been placed?

Depending on what stage your order has reached with our warehouse, you may be able to cancel or amend your order.

Please email us at contact@ariathelabel.comincluding your order number and a brief description of whether you want to cancel or amend, and what the amendments you would like to make are.

If your order has already been dispatched, we are unable to cancel or amend your order and you will need to return this to us for a refund.

Please note we are unable to change the delivery option or payment method. 

I want to promote your products, who can I contact?

For all PR or collaboration enquiries, please contact us at contact@ariathelabel.com

 

Product Information

Smart TVs support integrations with numerous apps and are able to connect to the internet – whereas regular TVs do not have this capability. 

The smart TV can either connect to the internet via Wi-Fi or with wired Ethernet. 

The apps that currently integrate with the smart TV are: Hulu, Hbo, Playstation, Netflix, Sling, Apple TV, and Prime.

You can! Since the smart TV has internet, you can open up the browser app and go online. 

Shipping/Returns

We accept Visa, Mastercard, AMEX, and PayPal. 

If the product has experienced damages during the shipping process, please contact us upon delivery and we will happily setup a replacement for you.

Once your order has shipped, you will receive an email that will include the tracking number from the delivery courier.

You can return your product within 14 days of delivery. Please contact us to set up a return.