Terms & Conditions

OVERVIEW 

This website is operated by Aria The Label. Throughout the site, the terms “we”, “us” and “our” refer to Aria The Label. Aria The Label offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. 

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. 

By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. 

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. 

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you. 

1 - GENERAL CONDITIONS 

We reserve the right to refuse Service to anyone for any reason at any time. 

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. 

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us. 

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms. 

2 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION 

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. 

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site. 

3 - MODIFICATIONS TO THE SERVICE AND PRICES 

Prices for our products are subject to change without notice. 

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. 

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. 

4 - PRODUCTS

Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy: https://www.ariathelabel.com/pages/returns-policy 

The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that the display of the colours on your computer or device accurately reflects the true colour of the products. Your products may vary slightly from those images. The packaging of the products may vary from that shown on the images on our website. Any products purchased must not be resold or made available for resale on a commercial basis.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. 

All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited. 

We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. 

5 - PLACING ORDERS

You may only place orders from us via our website if you:

      • (a) are legally capable of entering into a contract with us (for example, in England and Wales you must be at least 18 years old), or you otherwise have the permission of your parent/legal guardian to enter into the contract with us;
      • (b) possess (or have permission to use) a valid debit or credit card for payment (or are otherwise authorised to pay via another of our accepted methods of payment); and
      • (c) are located, at the time of your purchase, in a country that we deliver to.

When placing an order, please ensure you provide complete and accurate information. Information we may require includes your: title, first name, surname, phone number, email address, and delivery and invoicing addresses. It is your responsibility to ensure that the order is correct and accurately reflects your selection. If an order is not correct in any way, you must notify us immediately.

Please take time to check your order before submitting it.

We shall, on receipt of your order, send you a confirmation email acknowledging that your order has been received (“Order Confirmation”). However, this does not mean that your order has been accepted by us.

We will communicate acceptance of your order by sending you an email confirming that the products in your order have been shipped to you (“Shipping Confirmation”), at which point a contract will come into existence between you and us. Where products in your order are shipped at different times in separate consignments, we will send you a Shipping Confirmation in respect of each shipment of your products and each individual Shipping Confirmation shall constitute a separate contract in existence between you and us.

If you place an order and we discover that a product is out of stock or no longer available prior to giving you a Shipping Confirmation, we will inform you of this by email and, where a product is temporarily out of stock, ask if you wish to proceed with your purchase. If you do wish to proceed with your order, we will not be under any obligation to supply the product until we know we can supply it and we have given you a Shipping Confirmation. If you place an order for multiple products and some of those products are unavailable, we may process the order in respect of the available products.

From time to time, we may provide you with the opportunity to pre-order certain out of stock products on our website using the ‘Pre-Order’ function (“Pre-Order”). On receipt of your Pre-Order, we shall send an Order Confirmation email acknowledging that your Pre-Order has been received. However, this does not mean your order has been accepted by us. We will communicate acceptance of your Pre-Order by sending you a Shipping Confirmation email when the product comes back into stock and we have shipped the product to you. 

6 - PAYMENT TERMS 

Prices for our products may change from time to time, but changes will not affect any order you have already placed. We reserve the right to promote the same or similar products with varying offers depending on the advertising route and/or time.

All prices include any applicable VAT or other sales tax. Orders which are delivered outside of the UK may incur duties and taxes. You will be liable to pay any customs duties and/or sales taxes that are relevant to your order. Please consult your local customs office if your delivery is being delivered outside of the UK.

The price of a product as stated on our website does not include delivery charges. Our delivery charges, if any, shall be made available to you on our website and shall be repeated to you during the check-out process.

If we discover an error in connection with the price of the products you have ordered, we will let you know as soon as possible after we become aware and we will give you the option of continuing to purchase the product at the correct price or cancelling your order in respect of that product. We will not process your order in respect of that product until we have received your instructions. If we are unable to contact you using the most up to date contact details that we have for you, we will treat the relevant part of the order as cancelled and notify you by email at the address provided to us. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any products provided to you.

Our website sets out the method of payments that we are able to accept. If you pay using Klarna, the payment will be subject to additional terms and conditions between you and Klarna, which are available at Terms and Conditions | Klarna UK.

We will only take payment or pre-authorisation of payment once the order has been accepted by us. Products that are the subject of an order will not be dispatched until payment for all of the products that are the subject of that order has been received in full by us. If we have only taken pre-authorisation for payment of an order on accepting that order, we will process that payment before we deliver the products to you.

Payments for all products must be paid in Pound Sterling or such other currency as stated on our website from time to time.

If you wish to apply a voucher code to your order, you must enter the code into the box on the checkout page and click “Apply”. Please note, only one voucher code can be used per order and additional terms and conditions may apply in respect of each voucher code. We reserve the right to decline any voucher codes which are invalid or that have expired.

From time to time, we may offer certain promotion codes which entitle you to a discount on your online order. To use the promotion code, enter the code into the box on the checkout page and click “Apply”. Promotion codes can only be used once per transaction and cannot be used in conjunction with any other promotion or offer. Please note, additional terms and conditions may apply in respect of each promotional code.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. 

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. 

For more details, please review our Refund Policy: https://www.ariathelabel.com/pages/returns-policy  

7 - DELIVERY AND RETURNS

We deliver products to most countries around the world, but we reserve the right to refuse delivery to certain locations.

We will arrange for delivery of the products using our chosen delivery partner. 

We aim to deliver products to you in accordance with our indicative delivery timeframes set out on our Delivery and Shipping page (see https://www.ariathelabel.com/pages/shipping)  and will contact you with an estimated delivery date once your order has been accepted by us by way of issuing you with a Shipping Confirmation. Please note that the estimated delivery date is an estimate only, and we cannot guarantee delivery by the estimated delivery date.

We may deliver products in several consignments but will not charge you any extra delivery charges for this.

Risk of any damage to or loss of the products shall pass to you at the time of delivery.

Title (i.e. ownership) of products that are the subject of an order will pass to you at the time of delivery.

If no one is available at your address to take delivery, the carrier may attempt to redeliver the products and/or leave a note explaining that the products have been returned to the depot, in which case, please contact them to re-arrange delivery or where they have been left.

You may only return Products in accordance with your Right to Cancel (see above) or in accordance with our Returns Policy. See https://www.ariathelabel.com/pages/returns-policyor more information on our Returns and Refund Policy. 

8 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS 

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. 

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. 

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party. 

9 - PERSONAL INFORMATION 

Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed here: https://www.ariathelabel.com/pages/privacy-policy 

10 - ERRORS, INACCURACIES AND OMISSIONS 

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). 

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated. 

11 - PROHIBITED USES 

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses. 

12 - LIMITATION OF LIABILITY 

We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free. 

We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable. 

You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you. 

You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. 

In no case shall Aria The Label, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law. 

We only supply products for domestic and private use. Accordingly, if you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be responsible for any delay or failure to comply with our obligations if the delay or failure arises from any cause which is beyond our reasonable control (“Event Outside Our Control”). This does not affect your statutory rights.

If an Event Outside Our Control takes place that affects the performance of our obligations: a) we will contact you as soon as reasonably possible; and b) our obligations under these terms and conditions will be suspended and the time for performance will be extended for the duration of the Event Outside Our Control. We will arrange a new delivery date with you after the Event Outside Our Control is over.

Nothing in these terms and conditions is intended to exclude or limit in any way our liability for any matter for which it would be illegal for us to exclude or to attempt to exclude or liability including:

      • (a) death or personal injury caused by our negligence;
      • (b) fraud or fraudulent misrepresentation;
      • (c) breach of your legal rights; and
      • (d) defective products under the Consumer Protection Act 1987.

13 - OUR RIGHTS TO CANCEL THE CONTRACT 

We may end the contract between you and us at any time by emailing you if:

      • (a) You do not make any payment to us when it is due;
      • (b) You do not, within a reasonable time of us asking for it, provide us with the necessary information for us to provide you with the products;
      • (c) You do not, within a reasonable time, allow us to deliver the products to you; or
      • (d) We reasonably suspect fraudulent activity from you in relation to returns and refund requests

 

We further reserve the right to reject your order if we have reasonable grounds to suspect your order may be fraudulent. We use a third party software tool to detect potentially fraudulent orders on our internal systems. We will contact you to discuss your order if it is flagged as potentially fraudulent by our third party software tool

If we cancel the contract, we will refund you any money you have paid for the products in accordance with our Refund Policy (see https://www.ariathelabel.com/pages/returns-policy).

14 - INDEMNIFICATION 

You agree to indemnify, defend and hold harmless Aria The Label and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party. 

15 - ENTIRE AGREEMENT 

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. 

These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). 

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party. 

16 - GOVERNING LAW 

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United Kingdom. 

17 - CHANGES TO TERMS OF SERVICE 

You can review the most current version of the Terms of Service at any time at this page. 

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes. 

18 - COMPLAINTS

We always welcome your feedback and will take on board any suggestions for improvements. Our complaints handing procedure aims to rectify disputes directly. 

If you have a complaint relating to these terms and conditions or a product, we will attempt to resolve the complaint using our internal complaints-handling procedure. You can contact us at contact@ariathelabel.com